1	Do you use AAA Cooper primarily for inbound or outbound shipments or both ?	Inbound	Outbound	Both
2	Please rate the overall quality of service AAA Cooper provides as compared to other companies.	Excellent	Good	Fair	Poor
3	How would you rate the on-time pickup service provided by AAA Cooper?	Excellent	Good	Fair	Poor
4	How would rate the on-time delivery service provided by AAA Cooper?	Excellent	Good	Fair	Poor
5	Please rate the condition of the equipment that was used to serve you:
	a) Cleanliness of trailers.	Excellent	Good	Fair	Poor
	b) Availability of Lift-Gate service when your company requested.	Excellent	Good	Fair	Poor
6	Please rate the service AAA Cooper provided you regarding the completeness of your shipment(s) as stated on your freight bills.	Excellent	Good	Fair	Poor
7	Please rate the shipments by AAA Cooper regarding damage-free delivery.	Excellent	Good	Fair	Poor
8	If you have ever filed a claim for lost or damaged freight please rate the following:
	a) Overall handling of the claim.	Excellent	Good	Fair	Poor
	b) Timeliness in which the claim was processed.	Excellent	Good	Fair	Poor
	c) Fairness of the claim settlement.	Excellent	Good	Fair	Poor
9	Please rate the accuracy of billing statements from AAA Cooper.	Excellent	Good	Fair	Poor
10	Please rate the accuracy of rate price quotations from AAA Cooper.	Excellent	Good	Fair	Poor
11	Please rate AAA Cooper personnel who served you on the following:
	a) Courtesy of driver.	Excellent	Good	Fair	Poor
	b) Neat appearance of driver.	Excellent	Good	Fair	Poor
	c) Courtesy of terminal dispatcher.	Excellent	Good	Fair	Poor
	d) Courtesy of customer service employees.	Excellent	Good	Fair	Poor
	e) Courtesy of telephone operators.	Excellent	Good	Fair	Poor
	f) Overall knowledge and follow-up of sales contact.	Excellent	Good	Fair	Poor
12	Are you satisfied with AAA Cooper regarding the prices paid for the services provided to you? If no, why?	Yes	No
13	Do you have international freight?	Yes	No
14	If yes, are you aware of AAA Cooper's International freight services?	Yes	No
15	Please give us any suggestions for improvement to our web site, www.aaacooper.com.
16	Does AAA Cooper provide service in all geographic areas you ship to? If no, in what areas would you consider using AAA Cooper, if we offered service? (Please include both City and state)	Yes	No
17	If you ranked AAA Cooper fair or poor on claims handling, what could have been done to satisfy you?
18	Please make general comments that may be helpful to management at AAA Cooper as they strive to provide excellent service to customers.
19	Please Enter your zip code *
20	Your e-mail address *
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